Shipping & Delivery

Whether ordering last-minute due to an intense craving or gifting for an up-coming special occasion, we always try to make it special for you. Our top-priority is to safely deliver the freshest possible product, regardless of the location.

We ship your orders as soon as possible after they are received. At times we may choose to make a fresh batch of mithai just for your order, so you receive the freshest possible product, which may take an additional day or two.

You may plan your gifting or pre-orders up to 45 days in advance. Though we do our best, we are unable to guarantee the delivery on a specific day, especially for locations outside of Mumbai. To ensure you receive the mithai on time, please select a delivery date that is a day or two before your special day to allow for unforeseen logistical disruptions. Your order will likely be delivered within +/- 2 days depending on your location and available courier partner and mode. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Delivery in Mumbai

For local deliveries in Mumbai, we use our own delivery partners or Porter app - subject to availability. We charge a flat delivery fee of ₹250 for order value up to ₹1,999 and offer free delivery for order value of ₹2,000 and above.

Delivery in India (but outside of Mumbai)

Typically, the orders within India (but outside of Mumbai) are delivered between 3-5 business days after they are shipped. We charge a flat delivery fee of ₹250 for order value up to ₹1,999 and offer free delivery for order value of ₹2,000 and above.

Delivery outside of India

We currently offer international shipping services to customers based in the USA and UAE. We ship using express services provided by DHL. The estimated delivery timeframes vary based on the destination country, customs clearance, and external factors beyond our control. Based on our experience so far, delivery to the USA and UAE takes between 3-7 business days.

Shipping costs are determined based on the destination country, and the weight and dimensions of the package. Customers are responsible for any customs duties, taxes, or fees imposed by the customs authorities of the destination country. These charges are separate from the product and shipping costs and vary based on the laws and regulations of the destination country.

If you have any questions, concerns, or inquiries about our international shipping policy, shipping methods, or any other aspect of your order, please feel free to write to us at contact@hattiandgiraffe.com or send us a WhatsApp message on +91 93210 76432.

We reserve the right to modify or update our International Shipping Policy as needed. Any changes will be posted on our website and will take effect immediately.